(A) Inflation

(B)Government policy

(C)Employment

(D)GNP trends.

(A) Focus groups

(B)Depth interviews

(C) Projective techniques

(D)Telephone surveys.

(A) Habitat for Humanity

(B)National Rifle association

(C)The Humane Society

(D)The Nature Conservancy

(A) Simple

(B)Measurable

(C)Achievable

(D)Relevant

(A) Banner advertising

(B)Search engines

(C)Links in e-mail

(D)word of mouth

(A)

Directors

(B)

Senior managers

(C)

Managers

(D)

Front Line staff

(A) Service development

(B)Diversification

(C)Service Penetration

(D)Market Development

(A) Demographics

(B)User Status

(C)Order size

(D)Psychographics

(A)

A business owned non-governmental organization

(B)

A business owned not for gain organization

(C)

A business organized non-governmental organization

(D)

A business organized not for gain organization

(A) Mailings to donors who have given permission

(B)Mailings to individuals whose details you have been given by swopping lists with another non profit.

(C)A method of donor recognition

(D)Mailings to donors who have given permission and mailings to individuals whose details you have been by swopping list with another nonprofit.