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Question-1 In which service, the total volume of work can be equitably distributed among the central staff?

(A) Centralization of office service	(B)Decentralization of office service
(C)Both a & b	(D)None of these

Question-2 Better quality is the advantage of __________ services.

(A) Centralization of office service	(B)Decentralization of office service
(C) Functional centralization	(D) None of these

Question-3
Which one is secretarial services?

(A) Records management	(B)Typing
(C)Copying and duplicating	(D)Issue of shares

Question-4 Higher morale is _______________ of decentralization of office services.

(A) Advantage	(B)Disadvantage
(C) Importance	(D) Features

Question-5 Unity of command implies having not more than one

(A) Subordinate	(B)Friend
(C)Boss	(D)Unit

Question-6
Which one is the disadvantage of centralization of office services?

(A) Avoids Duplication	(B)Better Quality
(C)Frustration among staff	(D)None of these

Question-7
Which office will provide centralization of office services to all departments as and when they require?

(A) General Office	(B)Trading office
(C)Marketing Office	(D)None of these

Question-8 Henry Fayol is known for________

(A) Marketing Knowledge	(B)Rationalization
(C)Industrial Psychology	(D)Principles of Management

Question-9 In which service as each employee in the central office performs the same type of work throughout, he becomes a specialists in the performance of his job?

(A) Decentralization of office service	(B)Centralization of office service
(C)Both a & b	(D)None of these

Question-10 ‘x’ and ‘y’ theory of Motivation has been propounded by_________

(A) McGregor	(B)Maslow
(C)Ouchi	(D)Herzberg

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Plus 1 Commerce

ICSE/ISC

Practice in Related Chapters
Office Charts And Manuals
Organizing An Office
The Modern Office
Office Services
Office Accommodation And Environment
Authority And Responsibility
Office Records Management
Office Automation
Office Reprography

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