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Question-1
Which means of communication making a lasting impression?
(A)
Telephone
(B)
Sending representative
(C)
Letters
(D)
None of these
Question-2
Which means of communication building goodwill in customer company relationship?
(A)
Oral communication
(B)
Telephone
(C)
Letters
(D)
Sending representative
Question-3
Which one is the first step in planning of a letter?
(A)
Selecting right approach
(B)
Assembling relevant facts
(C)
Persuasive approach
(D)
Clarity of information to be provided
Question-4
What kind of letter may be written if there are some mistakes in the preparation of invoice?
(A)
Letter of acceptance
(B)
Letter intimating supply of goods
(C)
Letter of complaints
(D)
Agency letter
Question-5
Which type of letter refers to two or more letter especially person's
initials
interwoven as design?
(A)
Form letter
(B)
Blitz reply
(C)
Monogram
(D)
D.O. letter
Question-6
Many unpleasant type of work like complaint about the goods can be done by means of______
(A)
Correspondence
(B)
Telephone
(C)
Sending representatives
(D)
None of these
Question-7
Which communication leads to less possibility of errors?
(A)
Oral communication
(B)
Telephone
(C)
Sending representative
(D)
Letters
Question-8
What type of communication is suitable for collection of dues?
(A)
Telephone
(B)
Sending representative
(C)
Means of correspondence
(D)
None of these
Question-9
Which letters may be used for acknowledging incoming mail?
(A)
Blitz Reply
(B)
Monogram
(C)
D.O. letters
(D)
Form letter
Question-10
Issue of letter of credit is related to ___________ type of letter.
(A)
Banking letter
(B)
Agency letter
(C)
Status enquiries
(D)
Letter of complaints
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Plus 2 Commerce
ICSE/ISC
Practice in Related Chapters
Staff Recruitment
Staff Selection
Staff Training
Staff Remuneration
Staff Morale
Visual Communication
Staff Appraisal
Internal Written Communication
Staff Promotion and Transfer Policy
Written Correspondence
Face to face Communication
Communication
Meetings
Telephone and Staff Locating System
Report Writing
Staffing
Directing
Organising
Controlling
Planning
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