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Question-1
What type of letter may be written if the matter is of confidential nature?
(A)
Form letter
(B)
D.O letter
(C)
Agency letter
(D)
Application letter
Question-2
Which type of letter may be written if the matter requires personal attention of the addresses?
(A)
Form letter
(B)
D.O letter
(C)
Letter of complaint
(D)
Application letter
Question-3
Which type of letters is a mixture of official as well as of a social letter?
(A)
Form letter
(B)
D.O letter
(C)
Agency letter
(D)
Banking letter
Question-4
What kind of letter may be written when there are defects in the goods received?
(A)
Letter of claims adjustments
(B)
Letter of acceptance of order
(C)
Letter intimating supply of goods
(D)
Agency letter
Question-5
What type of communication is suitable for collection of dues?
(A)
Telephone
(B)
Sending representative
(C)
Means of correspondence
(D)
None of these
Question-6
Which form letters are written when some one needs a job?
(A)
Application letter
(B)
Letters of enquiry
(C)
Letter of quotation
(D)
Letter of placing an order
Question-7
Which means of communication leads to enough security?
(A)
Telephone
(B)
Sending representation
(C)
Letters
(D)
None of these
Question-8
Which type of approach is followed when the writer wishes to sell his product or idea?
(A)
Direct approach
(B)
Indirect approach
(C)
Persuasive approach
(D)
None of these
Question-9
Which means of communication is an authoritative proof?
(A)
Letters
(B)
Sending representatives
(C)
Telephone
(D)
Oral communication
Question-10
Which means of communication building goodwill in customer company relationship?
(A)
Oral communication
(B)
Telephone
(C)
Letters
(D)
Sending representative
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Plus 2 Commerce
ICSE/ISC
Practice in Related Chapters
Staff Recruitment
Staff Selection
Staff Training
Staff Remuneration
Staff Morale
Visual Communication
Staff Appraisal
Internal Written Communication
Staff Promotion and Transfer Policy
Written Correspondence
Face to face Communication
Communication
Meetings
Telephone and Staff Locating System
Report Writing
Staffing
Directing
Organising
Controlling
Planning
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