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Question-1
Many firms prefer to put much of their information at the bottom of the letter known as the______
(A)
Letter foot
(B)
Letter of enquiry
(C)
Letter of quotation
(D)
Letter of placing an order.
Question-2
What kind of letter may be written if there is damage or loss of goods due to defective packing?
(A)
Letter of complaints
(B)
Letter of acceptance of order
(C)
Letter intimation supply of goods
(D)
Agency letter
Question-3
What type of letter may be written if the matter is urgent and requires immediate disposal?
(A)
Form letter
(B)
D.O letter
(C)
Agency letter
(D)
Application letter
Question-4
What type of communication is suitable for refusal of goods?
(A)
Telephone
(B)
Sending representatives
(C)
Means of correspondence
(D)
None of these
Question-5
What kind of letter may be written when there are defects in the goods received?
(A)
Letter of claims adjustments
(B)
Letter of acceptance of order
(C)
Letter intimating supply of goods
(D)
Agency letter
Question-6
___________ letters are written in response to an advertisement.
(A)
Solicited application letter
(B)
Unsolicited application letter
(C)
Agency letters
(D)
Banking letters
Question-7
Which kind of letters are addressed by prospective buyers to possible suppliers of goods?
(A)
Application letter
(B)
Letters of enquiry
(C)
Banking letter
(D)
Letter of quotations
Question-8
Complete information about the nature, quality of goods, the time and mode of delivery, price, transportation terms of payment has to be sent in reply regarding the buyer enquiry letter is known as____
(A)
Letter of quotation
(B)
Letter of placing an order
(C)
Letter of complaint
(D)
Application letter
Question-9
Which letters may be used for acknowledging incoming mail?
(A)
Blitz Reply
(B)
Monogram
(C)
D.O. letters
(D)
Form letter
Question-10
What kind of letter may be written for the goods received are defective?
(A)
Letter of acceptance of order
(B)
Letter intimating supply of goods
(C)
Letter of complaints
(D)
Letter of placing an order
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Plus 2 Commerce
ICSE/ISC
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